Support

Something broken, confusing, or a good idea? In the app, use Settings, Send feedback; the person who runs Encompass reads every one. Otherwise email support@encompassfit.com. Please don't send passwords or health details.

Signing in

I made an account but can't get in yet.

New accounts are approved by hand. You'll get an email when yours is, usually within a day.

I forgot my password.

Choose "Forgot password?" on the sign-in page. The link in the email works for 30 minutes.

The confirmation or reset email didn't come.

Check spam for mail from mail.encompassfit.com, then ask for it again. If it still doesn't come, email us from that address.

Your data

Can I get a copy of everything?

Yes: Settings, Privacy, Export downloads all of it as a file.

How do I delete my account?

See Delete your account. It works whether or not you can sign in.

What leaves the app?

Only what the privacy policy lists. AI features and usage analytics are off until you turn them on, in Settings, Privacy.

AI features

An AI feature says I've reached a limit.

Each person has a small weekly allowance for features that use an AI model (describing a meal, reading a routine). It frees up day by day as the week's uses age out.

A coach got something wrong.

Tap "Not really" under the message and say what was missing. The coaches' numbers come from your own logs, so a missing or mistaken log is often the cause.

Connections

My runs or rides stopped coming in.

Open Settings, Connections. If it says to connect again, do; otherwise new activities arrive within a few hours.