Delete your account

You can delete your Encompass account and everything in it at any time, whether or not you can still sign in.

If you can sign in

1. Open Settings, Privacy in the app.
2. Download your data first if you want a copy (Export).
3. Choose Delete account and confirm. You'll be asked to sign in again first.

If you can't sign in

Email support@encompassfit.com from the address on your account, with the subject "Delete my account". We'll confirm it's you by replying to that address, then delete the account within 7 days and tell you when it's done. Don't send passwords or health details.

What is deleted

• Your account, your sign-ins and any connected apps or services (Strava is disconnected).
• Everything you logged: food, workouts, activities, measurements, goals, plans, notes, feedback and messages to your coaches.
• Your share of your household: a household you share keeps its shared foods and recipes for the others in it.

Encrypted backups that still hold your data are gone within 30 days, and restoring one deletes your account again. A short record that an account was deleted is kept so that it stays deleted, without your data. See the privacy policy for the rest.